Frequently Asked Questions
Find answers to common questions about Briksmax light kits, installation, shipping, returns, and support.
If you can't find the answer you need, please contact our support team. We aim to respond within 24 hours on business days.
Product
What is a Briksmax Light Kit?
Briksmax light kits are designed to add detailed LED lighting to compatible LEGO sets, helping highlight the features, scenes, and details of your build.
Each kit is designed for a specific set and includes the lighting components needed for installation. No electronics experience is required.
Is the LEGO set included with the light kit?
No. Briksmax light kits include lighting components only. LEGO sets are not included.
Please check the product title and set number carefully before placing your order.
How do I find the right light kit for my LEGO set?
The easiest way is to search using the LEGO set number or set name.
For example, you can search:
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21369 -
X-Files
Always check that the set number shown on the product page matches your LEGO set before ordering.
If you can't find a light kit for your set, please contact us and let us know which set you would like to see.
What is the difference between different versions of the same light kit?
Some sets may have more than one lighting version, such as Standard, Remote Control, RGB, Dynamic Lighting, or Wave Sensor versions.
Features vary by product, so please check the product title, images, and description before ordering.
What should I do if a light isn't working?
First, check that all cables and connectors are fully inserted and connected to the correct ports.
We also recommend testing the lights during installation so any connection issue can be identified quickly.
If the problem continues, please contact our support team with:
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Your order number
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Product or SKU number
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A brief description of the issue
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Photos or a short video showing the problem
Our team will help troubleshoot the issue and arrange replacement parts when applicable.
What warranty does Briksmax provide?
Briksmax products are covered by a 2-year warranty for verified quality issues.
If you experience a product fault during the warranty period, please contact our support team with your order information and photos or videos of the issue.
For full details, please see our Return & Refund Policy.
How are Briksmax light kits powered?
Power options vary by product and may include a USB connection or battery box.
Please use the power method specified in your product instructions and avoid using power supplies with unsupported voltage.
Always check the product page or instruction manual for the recommended setup.
Can I connect multiple light kits to one power source?
Some Briksmax lighting systems can be connected using compatible expansion boards and accessories.
Compatibility depends on the products and total lighting setup, so please check the relevant accessory instructions before combining multiple kits.
If you're unsure, contact our support team before connecting multiple kits.
Are Briksmax light kits waterproof?
No. Briksmax light kits and electronic components are not waterproof unless specifically stated otherwise on the product page.
Please keep lighting components away from water and use them in a dry indoor environment.
Are Briksmax light kits suitable for children?
Briksmax light kits contain small parts and electrical components.
Adult supervision is recommended when children are installing or using the products. Please keep small components away from young children.
Installation
What should I do before installing my light kit?
We recommend completing your LEGO model before installing the light kit unless the product instructions state otherwise.
Before installation:
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Check that all components are included.
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Test the lights before installing them into the model.
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Read or watch the installation guide.
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Keep cables away from areas where they may be pinched or damaged.
Testing the lights first makes it much easier to identify any connection issues before installation is complete.
How should I route the wires between LEGO pieces?
Place wires carefully between studs or in available gaps, rather than directly underneath areas where bricks will tightly press against them.
Do not force LEGO pieces together over a cable.
When possible:
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Route cables between studs
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Hide excess wire inside or behind the model
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Avoid sharp bends
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Avoid pulling cables tightly
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Check that connectors are fully inserted
Correct cable routing helps keep the build clean while protecting the wires.
Do Briksmax products include instructions?
Briksmax light kits and display cases include printed instructions to guide you through installation or assembly.
Light accessories may not include a printed manual.
Online PDF instructions and installation videos are also available for many products.
Visit our Instruction page to find:
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Instruction PDFs
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Installation Videos
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User Guides
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Troubleshooting Guides
Do you provide installation videos?
Yes. Installation videos are available for many Briksmax light kits, and we continue to add guides for more products.
You can search for your product using its LEGO set number or Briksmax SKU on our Instruction Video page or YouTube channel.
If a video isn't available, please check the PDF instruction guide.
Do you provide PDF instructions?
Yes. PDF installation guides are available online for many Briksmax products.
Visit the Instruction PDF section and search using your LEGO set number or Briksmax SKU.
Shipping
Do you offer free shipping?
Yes. Free Standard Shipping is available on eligible orders of $69 or more.
Remote areas, oversized products, and selected destinations may be excluded or subject to additional shipping charges.
The final shipping cost will be shown at checkout.
For full details, please see our Shipping Policy.
When will my order ship?
Most orders are processed within 3–5 business days.
During peak periods, processing may take approximately 7–10 business days.
Processing time is separate from delivery time.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
How long will delivery take?
Delivery time depends on your destination, shipping method, product availability, and local carrier conditions.
Your estimated shipping option and cost will be shown during checkout where available.
Please note:
Estimated Delivery Time = Processing Time + Shipping Time
For destination-specific information, please see our Shipping Policy.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to update after shipment.
You can also visit our Track Order page to check your shipment.
Do you ship internationally?
Yes. Briksmax ships to many countries and regions worldwide.
Shipping availability, cost, and delivery time depend on your destination and the products in your order.
Enter your shipping address at checkout to view the available options.
Do you ship to P.O. Boxes or military addresses?
Some P.O. Box and military addresses may be supported through Standard Shipping.
Availability depends on the destination and carrier. If you're unsure whether your address can be delivered to, please contact us before ordering.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or other fees depending on the destination country's regulations.
These charges, when applicable, are determined by local authorities and are generally the responsibility of the recipient.
Briksmax does not control customs charges or customs clearance delays.
Returns, Refunds & Warranty
Can I cancel my order?
If your order has not yet shipped, please contact us as soon as possible to request a cancellation.
Once an order has been dispatched, it can no longer be cancelled and will need to follow the applicable return process.
Can I return my order?
Return eligibility depends on the reason for the return and the condition of the product.
For verified product quality issues, incorrect products, missing parts, or other eligible cases, please contact our support team within the time period specified in our Return & Refund Policy.
Please contact us before sending any product back. Unauthorized returns may not be accepted.
What if I receive the wrong product or something is missing?
Please contact us with:
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Your order number
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The affected product/SKU
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Photos of the items received
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Details of what is missing or incorrect
For incorrect items or missing parts caused by our error, please contact us within 15 days of delivery.
Our support team will review the issue and provide an appropriate solution.
What if my package arrives damaged?
If your parcel arrives visibly damaged, please contact us within 24 hours of delivery.
Please provide photos of:
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The shipping package
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Shipping label
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Damaged product or components
This will help us investigate the issue and provide the appropriate solution.
How do I request replacement parts under warranty?
Contact our support team and provide:
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Your order number
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Product or SKU number
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Details of the faulty component
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Clear photos or a short video showing the issue
Eligible replacement-part requests can be submitted during the 2-year warranty period.
Still Need Help?
Can't find the answer you're looking for?
Our support team will be happy to help.
Email: service@briksmax.com
Or visit our Contact Us page.
We aim to reply within 24 hours on business days.
Briksmax Support Team